ITSM/ESM/CRM Tools
Ticketing Tools
One of the biggest factors in your Service Management capabilities is the primary tools you use. Thompson CTS can help identify the best tool for you based on your budget and needs, help coordinate with implementations and projects to move to a different systems, and bring your rightsized ITSM practices into the tool through process development and training.
Tools such as:
- ServiceNow
- Jira
- FreshService/Freshdesk
- Cherwell
- Remedy
- ZenDesk
- Salesforce
Monitoring, Alert, and Response Tools
You can anticipate, be the first to know about, and respond to incidents immediately with the help specialized tools to augment your ITSM tool portfolio. We help with identification, setup, integrations, and requirements gathering for tools such as:
- Solarwinds
- Big Panda
- OpsGenie
- PagerDuty
- xMatters
Or any similar tool!
Get in Touch
For inquiries, quotes, and questions please fill out this form and leave a brief explanation of the service you need. Someone will reply via email or phone soon as possible.
